FAQ: Stanford Optics

Availability & Lead Time

Q: How can I check product availability?
A: Inventory details for our U.S. warehouses are shown directly by the salespeople. Products in stock will be shipped from our U.S. locations within 1 business day. If an item is temporarily out of stock in the U.S., it will be prepared and shipped from our Asia warehouse. Product inventory updates in real time, so refer to the live stock levels displayed on the product page when placing your order.

Q: How can I check the lead time for a product?
A: Products available in our U.S. warehouse ship within 24 hours on business days. For items out of stock, the salespeople provide an estimated delivery time. Custom orders may take longer, typically several weeks.

Orders

Q: How will I know if my order has been received?
A: After placing your order, you will receive a confirmation email with all the order details. Make sure to provide accurate contact information during checkout.

Q: What should I do if I don’t receive an order confirmation email?
A: Check your spam folder first. If you don’t find it there, contact our customer service team with your order details to confirm receipt.

Q: How can I track the status of my order?
A: You can check the status of your order by contacting our customer service team. They will provide real-time updates.

Q: Can I modify my shipping address or method?
A: Modifications depend on the order status:

• If the order is still being processed, contact customer service immediately for adjustments.
• For shipped orders, address changes may incur additional courier fees.

Get a Quote

Q: How do I request a quote?
A:

1. Select the desired products on the website.
2. Click the "Get a Quote" button on the product page.
3. Fill in the required shipping and billing details.
4. Submit the form to receive a detailed quote by email.

Q: Can I get a discount for bulk purchases?
A: Yes, discounts are available for large orders. Use the "Get a Quote" button or contact our sales team directly for pricing adjustments.

Q: How long is a quote valid?
A: Quotes are valid for 15 days from the date of creation. After this period, you may need to request an updated quote to reflect current pricing and availability.

Customization

Q: Does Stanford Optics offer customized products?
A: Yes, we provide customized optical cables, labels, and solutions to suit specific project requirements. Contact us with your customization details, such as product specifications, quantities, and deadlines.

Technical Support

Q: What technical support does Stanford Optics provide?
A: Our expert team offers support for product selection, compatibility checks, scenario-based solutions, and technical documentation. Contact us for tailored guidance or submit a support request via our website.

Q: How can I confirm product compatibility?
A: All our products are tested for universal compatibility and meet industry standards. For specific equipment compatibility, contact our technical support team for assistance.

Solution Support

Q: What types of solutions does Stanford Optics offer?
A: We specialize in fiber optic solutions for various applications, including:

• GYDTS Loose Tube Lightweight Fiber Ribbon Optical Cable for long-distance, high-density connections.
• GYTC8A 8-Shaped Self-Supporting Fiber Optic Cable for aerial installations.
• ADSS Full Dielectric Self-Supporting Fiber Optic Cable for outdoor deployments without conductive components.

Q: Can I get help designing a custom network solution?
A: Absolutely! Contact our team with your project details, and we will help design a solution tailored to your requirements.

For any other questions or assistance, don’t hesitate to reach out to our customer service team. We’re here to help!